SERVICE and SALES

The innovative and sales-orientated service-technician

Starting position

• Service-technicians are having the most frequent contact to customers..
• ..with demanding tasks – on the technical as well as human level
• dynamic product-development in a short space of time

Goal

• multiplying success-factors
• taking self-responsibility
• making aware of sales-possibilities and sales-support
• developing even more openness for new things
• strengthening team-attitude
• creating a basis for an exchange of success and learning-experiences

Process

• 2-day workshop
• integration of managers and the Board of DirectorErfolgsfinder: Erfolg hat folgen – Misserfolg auch
• ‘Success-finder’: success has consequences – failure too
• apart from dealing with Technology, the interaction with people should be improved as well
• ‘Evening in front of the fireplace’ with the Board of Directors
• Transfer-workshop

Results

• team-building
• Success stories are multiplied and better communicated
• Failures are not covered upany more, but used as ‘learning-opportunity’ instead
• The cooperation with sales is intensified

Magic

“As a service-technician, I clearly understand now, that the relationship level, takes priority over the factual level.”

“Until now I didn’t believe, how important I am for the company, as an innovative service-technician. I will use this even more specifically in the future – when dealing with customers but also within internal cooperation,” MG