LEADING and SERVICE with PLEASURE

Customer-enthusiasm through employee-enthusiasm you can only ‘light a fire’ if you have the spark within yourself

Starting position

• Group of Wellness/Spa hotels
• challenging environment with ambitious goals and focus on service
• changes in personnel, in management and with employees

Goal

• service with pleasure
• the best Spa-resort in the alps
• emotional customer-loyalty through sincerity and warmth
• surprisingly different, first class quality service – well worth the money
• customer-enthusiasm through exceeding expectations
• the basis for this is employee- enthusiasm -as- you can only ‘light a fire if you have the ‘spark’ within yourself
• managers live by the agreed values and are ‘role-models’ in dealing with employees and customers alike
• lower fluctuation and employee-loyalty

Process and interventions

•  Workshop: leading with pleasure for the top-management
• various modules of the LeadingXacademy, for the top-management
• team-workshop – for all the management: “leading with the power of opposites”
• individual coaching
• large group-event for employees and team leaders
• contents of service with pleasure
• leading with pleasure
• the innovative leading-personality
• the power of opposites
• winning together through communication and team-spirit
• everyone is different – all are the same: typifying, four elements
• Act ‘creative-active’ with challenges, change and alterations
• Performance on Video
• Performance on video
• the mix of various methods allows the participants, instead of  holding on, to so far usual role-patterns and behaviour,to get involved within the team and reflect on their own behavioural-patterns. The individual experiencing of the contents, allows everyone, to acquire individually relevant knowledge.
• the instant use of what was learned, ensures an above average practice-transfer

Result, Magic

• Team-spirit
• clear two-digit turnover-growth
• Agile reacting to challenges and innovation
• “Thank you for the possibility to experience this seminar and make use of it in my private as well as professional development” MG